Terms & Conditions – Intellistay
Last Updated: 5th Jan 2026These Terms & Conditions (“Terms”) govern your access to and use of Intellistay, a Property Management System (PMS) owned and operated by NexgenAastra Tech Solutions Private Limited (“Company”, “we”, “our”, “us”).
By installing, accessing, or using the Intellistay mobile application (Android & iOS) or web platform, you agree to comply with and be bound by these Terms. If you do not agree, you must not use the Service.
01About Intellistay
Intellistay is a cloud-based Hotel Property Management System (PMS) designed to help hotels manage:
- Reservations and check-ins / check-outs
- Rooms, rates, and availability
- Guests and billing
- Restaurant orders and services
- Reports and analytics
- Channel Manager and OTA integrations
Intellistay is a commercial SaaS product and is not freeware or open-source software.
02Definitions
- User / You: Any individual or organization accessing Intellistay.
- Hotel / Client: The hospitality business using Intellistay.
- Account: A registered user profile used to access the Service.
- Service: The Intellistay mobile app, web app, and related features.
- Channel Manager: A third-party system integrated for OTA rate and availability sync.
03User Accounts & Responsibilities
- Users must provide accurate and complete information while creating accounts.
- You are responsible for maintaining the confidentiality of login credentials.
- All actions performed under your account are your responsibility.
- The Company is not liable for losses caused by unauthorized access due to user negligence.
04License & Usage Rights
- Intellistay is provided under a commercial license.
- The software may be used only by authorized users of the subscribed organization.
- You may not:
- Copy, distribute, resell, or sublicense the software
- Use the software without a valid subscription or agreement
- Attempt to reverse-engineer or tamper with the system
05Subscription, Fees & Service Changes
- Access to Intellistay may be subject to subscription fees as agreed.
- The Company reserves the right to:
- Modify features or pricing
- Add or remove functionalities
- Temporarily suspend or discontinue services
Continued use after changes constitutes acceptance of the updated Terms.
06Channel Manager & Third-Party Integrations
- Intellistay may integrate with third-party channel managers, OTAs, payment gateways, and messaging services.
- Data shared with these services is governed by their respective terms and privacy policies.
- The Company is not responsible for service interruptions or issues caused by third-party platforms.
07Data Ownership & Responsibility
- All hotel and guest data entered into Intellistay belongs to the hotel / client.
- Intellistay acts as a data processor, not the data owner.
- Users are responsible for ensuring data accuracy and lawful usage.
09Prohibited Activities
Users must not:
- Use pirated, cracked, or unauthorized versions of the software
- Share login credentials across unauthorized users
- Upload unlawful, misleading, or harmful data
- Attempt to disrupt system security or performance
Violation may result in immediate suspension or termination.
10Termination & Cancellation
- Users may request account cancellation as per subscription terms.
- The Company reserves the right to terminate access in cases of:
- License violation
- Payment default
- Illegal or fraudulent activity
Termination does not waive outstanding payment obligations.
11Disclaimer of Warranties
The Service is provided “AS IS” and “AS AVAILABLE”. The Company does not guarantee:
- Uninterrupted or error-free operation
- Absolute accuracy of reports or data
- Compatibility with all devices or third-party services
12Limitation of Liability
To the maximum extent permitted by law:
- The Company shall not be liable for indirect, incidental, or consequential damages
- Loss of data, revenue, or business arising from use of the Service is at the user’s risk
13Intellectual Property
All content, software, design, and trademarks related to Intellistay are the exclusive property of NexgenAastra Tech Solutions Private Limited. Unauthorized reproduction or use is strictly prohibited.
14Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
